• Safe Schools (Vector) Troubleshooting Guide

    What is my username?
    The user name for Vector (Safe Schools) is most likely the first letter of your first name and your complete last name, all lowercase letters. 

    What is my password?
    There is no password required for the system.

    I did not receive an email regarding having any training assigned, can I still access the assigned trainings?
    Yes.  You do not need to have received an email to access the training.  

    Additional troubleshooting help from Vector Solutions:

    The Vector Training Platform is a web-based program that is accessible with an Internet connection 24 hours a day, 7 days a week. The Platform is compatible with all recent versions of Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, iOS, and Android.

    Despite our optimal accessibility, occasionally users may experience difficulty loading their training. These issues are typically device-specific and can be resolved using the troubleshooting tips below. Feel free to share these tips with any users in your organization.

    If you are accessing training from a computer:

    1. Make sure you are using a recent version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. If you have any pending updates, they may need to be completed to move forward with training.

    2. Clear your browser’s cache, which is typically located under your browser's history settings.

    3. Restart your browser. Note: On a Mac you’ll need to fully quit the browser.

    4. It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.

    5. Try using an Incognito Mode browser window. Once you have an Incognito window open on your browser, log into your account and then launch the training. 

    If you are accessing training from a mobile device:
    Our system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.

    If you are accessing training and it is listed as a "Custom" course:

    1.  You will need to click the title of the assignment and then click the title again on the next screen. This will take you to another page with the policy link in bold blue text.

    2.  Click the text and it will take you to an external page to view the policy.

    3. Once you have reviewed the policy, scroll to the top of the page and click on the "Close Window" button. 

    4. Then click the “next” button towards the bottom of the screen.

    5. Check the box that states “I have reviewed and accepted the terms of ___ Policy.”

    6. Click the “Finish” button towards the upper right and you will receive credit for this section!